Command - Renew SSL Certificate for portal.gocommand.com

Issue Summary

Users experience an issue with the Video table within a DIRT on CRM. When attempting to upload a video via a DIRT, the expected link does not display as it normally does.

Cause

This issue is likely caused by an expired or missing SSL certificate, which prevents the system from properly handling secure video uploads and displaying the corresponding links.

Resolution Steps

To resolve this issue, follow these steps to renew and apply a new SSL certificate:

1. Purchase an SSL Certificate

   • Obtain a new SSL certificate from a trusted provider.



2. Generate a Certificate Signing Request (CSR) from the Server

   • Open IIS Manager on the server.
   
   
   • Navigate to Server Certificates and select Create Certificate Request.
   
   
   • Fill in the necessary details (Common Name, Organization, Location, etc.).
   
   
   • Save the generated CSR file. 
   
    

3. Upload the CSR to GoDaddy

   • Log in to your GoDaddy account.
   
   
   • Navigate to SSL Certificates and select the purchased certificate.
   
   
   • Upload the CSR file generated in Step 2.



4. Download the SSL Certificate ZIP File

   • Once the SSL certificate is issued, download the ZIP file containing the certificate files.
   
    

5. Complete the CSR in IIS on the Server

   • Open IIS Manager again.
   
   
   • Navigate to Server Certificates and select Complete Certificate Request.
   
   
   • Browse to the downloaded certificate file and install it. 
   
    

6. Update the Site Bindings in IIS

   • Click Bindings and locate the HTTPS binding.
   
   
   • Select Edit, then choose the newly installed SSL certificate.
   
   
   • Apply the changes and restart IIS if necessary  

 

Verification

• Check the SSL certificate details to ensure it is correctly applied and valid.